Terms and Conditions

1. Introduction

Welcome to Red Star Tools. By using our website, you agree to comply with and be bound by these Terms and Conditions.

2. User Obligations

  • Account Responsibilities: You are responsible for keeping your account information confidential and for all activities that occur under your account.
  • Prohibited Actions: Users must not engage in illegal activities, spamming, or unauthorized access.

3. Intellectual Property

  • Ownership: All content on this site is owned by [Red Star Tools] or its licensors.
  • Usage Rights: Users may view and use the content for personal, non-commercial purposes only.
  • Restrictions: Prohibit copying, distribution, modification, or derivative works without permission.

4. Product and Service Information

  • Descriptions: We strive to ensure product and service descriptions are accurate, but we do not warrant that descriptions or other content are error-free.
  • Availability: Availability of products and services may change without notice.
  • Pricing: Prices are subject to change and may include taxes and additional charges.

5. Order Process

  • Order Acceptance: Orders are subject to acceptance and confirmation.
  • Payment: Accepted payment methods include Credit and Debit card.
  • Shipping and Delivery: Details provided below.

6. Delivery Summary

Here at Red Star Tools, nothing is more important to us than getting your order on its way to you in the quickest possible time. We work with only the best shipping providers to ensure swift delivery of your order. It’s no wonder why 98% of our customers would buy from us again! Order dispatch may take a little longer in the following cases:

  • If you’ve ordered outside of our normal processing hours, or on a Bank Holiday.
  • If we encounter a sudden stock shortage of one of your items and we need to contact you to help you find your item.

Additional Information

  • We may dispatch your order from multiple warehouses and sometimes it may arrive in more than one package.
  • We’ll always keep you informed if we encounter any delays in dispatching your order.
  • Red Star Tools will send you an email to let you know when your order has been dispatched from our warehouse.
  • If your order is being shipped via a tracked shipping service, we’ll include your tracking number in our dispatch email to you.
  • Deliveries are unable to be made on Sundays or public holidays.
  • All delivery estimations are approximate and can be delayed due to circumstances beyond our control, but we will be happy to help you resolve any unexpected carrier delays.

Shipping Restrictions

We’re sorry! Due to shipping restrictions, we’re unable to ship oils, aerosols, airbags, creams, wax, alcohol, and liquids outside of the UK and Ireland.

7. Returns Procedure

At Red Star Tools, we hope that you are happy with your purchase; however, we know that sometimes you will need to return an item.

  • Non-Faulty Products: Any products returned must not be devalued, should be in a re-saleable condition & include the documentation and original packaging. Ensure you have contacted our customer services for a Returns Authorisation Number, and read our Terms and Conditions.
  • Faulty Goods: We will arrange a pick-up service free of charge. All goods will be inspected before an exchange or refund is applied.

Fast Exchanges

If you find you have selected the wrong item, we will happily arrange an exchange for you. Email us at support@redstartools.co.uk or call our customer service team, and they shall process a fast exchange.

Return of Specialist Products

Certain products are treated specially for legal and/or health and safety reasons. It is important for your own and our couriers’ safety that they are followed.

  • Dangerous Goods: Aerosols, Brake Cleaner/fluid, and Shock Absorbers must be returned with the correct packaging and labelling. Contact our customer services for guidance.

Returns Authorisation Number

You will be given a Returns Authorisation Number to track the return of the product(s). Without a valid Returns Authorisation number, your refund may be delayed.

Right to Cancel

For any products bought on the website, you have a right to cancel without any reason whatsoever within 14 days after the day you received all goods/services from us. Contact customer services at support@redstartools.co.uk to exercise this right. You must send the goods back to us no later than 14 days from the day you notify us of your cancellation.

8. Disclaimers and Limitation of Liability

Our site is provided “as is” without warranties of any kind. Red Star Tools shall not be liable for any damages arising from the use of this site to the fullest extent permitted by law.

9. Privacy Policy

Please refer to our Privacy Policy for information on how we collect, use, and protect user data.

10. Termination

We reserve the right to suspend or terminate user accounts for violations of these Terms and Conditions. Upon termination, access to your account and data will be restricted.

11. Changes to Terms

We may update these Terms and Conditions from time to time. Users will be notified of any changes via email or notice on our website.

12. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at:

  • Phone: 028 3086 8292
  • Email: support@redstartools.co.uk
  • Address:
    • APS Auto Parts
    • 111 Concession Road,
    • Cullaville, Crossmaglen,
    • Newry BT359JE
    • Northern Ireland